Cybersource experienced a minor incident on January 2, 2026 affecting Decision Manager (DM), lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2026, 10:59 PM UTC
Cybersource is aware of an issue that may be affecting the Decision Manager Order Status POST Notifications. A small number of these status notifications may have failed with a Connection Reset error. We are investigating the cause and working urgently to resolve the issue. Impact: Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to processing of some transactions. Reported Start Time: 2 January 2025 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23459305
- investigating Jan 02, 2026, 11:57 PM UTC
Cybersource continues to investigate the issue that may be affecting the Decision Manager Order Status POST Notifications. A small number of these status notifications may have failed with a Connection Reset error. We are working urgently to resolve the issue and appreciate your patience. Impact: Some merchants may be experiencing issues with the Order Status POST Notifications, which may result in a delay to processing of some transactions. Reported Start Time: 2 January 2025 Next Update: As status changes or additional information is provided. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23459305
- resolved Jan 07, 2026, 11:50 PM UTC
The issue affecting the Decision Manager Order Status POST Notifications has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 2 January 2025 Reported End Time: 12:12 GMT 7 January 2025 Impact: Customers are now able to use the Decision Manager Order Status POST Notifications Service as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23459305
- postmortem Jan 09, 2026, 06:10 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09788)