Business Center Service Disruption - Reports

Update timeline

1. investigating Jan 09, 2026, 10:49 AM UTC

   Cybersource is aware of an issue that is currently affecting the Business Center. We are investigating the cause and working urgently to resolve the issue. Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Reported Start Time: 8 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

2. identified Jan 09, 2026, 11:39 AM UTC

   We have identified the issue affecting the performance of the Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation. Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Reported Start Time: 8 January 2026 22:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

3. identified Jan 09, 2026, 12:55 PM UTC

   We continue to investigate the issue with Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation. Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Some users may notice delays in generating reports. Reported Start Time: 8 January 2026 22:00 GMT Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

4. identified Jan 09, 2026, 02:10 PM UTC

   We continue to investigate the issue with Business Center Reports and we appreciate your patience as we work urgently to implement a mitigation. Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may be delivered later than usual for some clients. Some users may notice delays in generating reports. Reported Start Time: 9 January 2026 04:30 GMT (corrected) Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

5. resolved Jan 09, 2026, 06:22 PM UTC

   The issue affecting the Business Center Reports has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 9 January 2026 at 04:30 GMT Reported End Time: 9 January 2026 at 17:42 GMT Impact: Transaction Request Reports (TRR) and Payment Batch Detail Reports (PBDR) may have been delivered later than usual for some clients. Customers are now able to generate Business Center Reports as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23540142

6. postmortem Jan 12, 2026, 10:28 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link: [Post Incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09791)