Cybersource experienced a minor incident on January 12, 2026 affecting Tokenization (TMS), lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 04:36 AM UTC
Cybersource is aware of an issue that is currently affecting Tokenization services. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants using Cybersource’s Token Management Service (TMS) may be experiencing intermittent latency or errors when accessing the TMS services to create new tokens. This may also cause delays or interruptions in payment processing. Reported Start Time: 03:59 GMT, 12 January 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23574495
- monitoring Jan 12, 2026, 04:54 AM UTC
The issue affecting Tokenization services is mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use Tokenization services as normal. Reported Start Time: 03:58 GMT, 12 January 2026 Reported End Time: 04:20 GMT, 12 January 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23574495
- resolved Jan 12, 2026, 07:12 AM UTC
The issue affecting Tokenization services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 03:58 GMT, 12 January 2026 Reported End Time: 04:26 GMT, 12 January 2026 Impact: Customers are now able to use Tokenization services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23574495
- postmortem Jan 13, 2026, 08:03 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post incident Report](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09792)