Cybersource experienced a notice incident on January 13, 2026 affecting Visa Platform Connect (VPC) Gateways, lasting 8d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 13, 2026, 09:57 PM UTC
Cybersource has identified an issue that affected settlement/batching for some merchants. We are monitoring closely to ensure the issue is mitigated. Impact: Some customers may have experienced settlement/batching issues. Reported Start Time: 11 January 2026 Next Update: As current status changes. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23607721
- monitoring Jan 14, 2026, 02:23 AM UTC
The issue affecting settlement/batching for some merchants has been mitigated. We are monitoring closely to ensure the issue is resolved. Impact: The issue impacting settlement funding has been mitigated. Reported Start Time: 11 January 2026 Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23607721
- resolved Jan 22, 2026, 10:28 AM UTC
The issue affecting settlement/batching for some merchants has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:11 January 2026 14:03 GMT Reported End Time: 12 January 2026 05:30 GMT Impact: The issue impacting settlement funding has been fully resolved. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC23607721
- postmortem Jan 22, 2026, 10:29 AM UTC
Clients and merchants can access the Post Incident Report with their Visa Access login credentials at the following link [Settlement/Batching Disruption](https://support.visaacceptance.com/knowledgebase/Knowledgearticle/?code=KA-09803)