- Detected by Pingoru
- May 12, 2026, 06:39 AM UTC
- Resolved
- May 12, 2026, 07:35 AM UTC
- Duration
- 56m
Affected: Transactions processingMobile wallet and wearables (Apple Pay, Google Pay, Samsung Pay, etc)
Timeline · 4 updates
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investigating May 12, 2026, 06:39 AM UTC
We have identified a third-party service issue that may be affecting transaction processing and card addition to wallet. We are monitoring the situation closely and are in contact with the provider to ensure this is resolved. Updates will be shared here as soon as more information becomes available.
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identified May 12, 2026, 06:52 AM UTC
The third-party service provider has identified the issue and is actively working on a fix. We will provide updates as more information becomes available.
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monitoring May 12, 2026, 06:56 AM UTC
The issue has been mitigated and we are continuing to monitor the situation. We will provide a final update once fully resolved.
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resolved May 12, 2026, 07:35 AM UTC
This incident is now resolved. We apologize for the inconvenience this may have caused and appreciate your patience while we worked with our provider to restore service.
Read the full incident report →
- Detected by Pingoru
- May 03, 2026, 03:27 PM UTC
- Resolved
- May 03, 2026, 06:37 PM UTC
- Duration
- 3h 9m
Affected: Transactions processingMobile wallet and wearables (Apple Pay, Google Pay, Samsung Pay, etc)
Timeline · 4 updates
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investigating May 03, 2026, 03:27 PM UTC
We are currently investigating an issue affecting FX rates for BGN (Bulgarian Lev). This does not impact all customers, but some may experience incorrect or unavailable rates. Our team is actively working to identify the root cause and restore normal service.
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identified May 03, 2026, 03:49 PM UTC
We have identified the cause of the issue affecting FX rates for BGN (Bulgarian Lev). A fix is currently being implemented, and we are working to restore normal service as quickly as possible.
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monitoring May 03, 2026, 05:36 PM UTC
A fix has been implemented for the issue affecting BGN FX rates. We are continuing to monitor the situation to ensure that the issue is fully resolved.
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resolved May 03, 2026, 06:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 05:29 PM UTC
- Resolved
- Apr 27, 2026, 05:54 PM UTC
- Duration
- 25m
Affected: Mobile wallet and wearables (Apple Pay, Google Pay, Samsung Pay, etc)
Timeline · 3 updates
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investigating Apr 27, 2026, 05:29 PM UTC
We are currently experiencing an issue with our third-party service provider, and as a result, customers are unable to add their cards to a digital wallet at this time. The provider is working to resolve the issue as quickly as possible. Our team is actively monitoring the situation in coordination with the provider and will share updates as soon as more information becomes available. Thank you for your patience.
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monitoring Apr 27, 2026, 05:47 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 27, 2026, 05:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 10:25 PM UTC
- Resolved
- Mar 26, 2026, 11:39 PM UTC
- Duration
- 1h 13m
Affected: Transactions processing
Timeline · 2 updates
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investigating Mar 26, 2026, 10:25 PM UTC
We are currently investigating an issue causing an increase in declined transactions. Our engineering team is actively working to identify the root cause and assess the impact. We will provide further updates as soon as more information becomes available.
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resolved Mar 26, 2026, 11:39 PM UTC
We have identified the issue related to a recent change and have applied a fix. Transaction success rates have now stabilised, and we are monitoring to ensure continued normal operation.
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 03:15 PM UTC
- Resolved
- Jan 07, 2026, 04:39 PM UTC
- Duration
- 1h 23m
Affected: In-app Curve functionality
Timeline · 3 updates
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identified Jan 07, 2026, 03:15 PM UTC
We are currently experiencing an issue with our identity verification workflow. As a result, new customer onboarding and step-up verification checks (including document upload, selfie, and motion/liveness verification) may fail or be unavailable. Existing accounts and other platform features remain unaffected. The disruption is related to an upstream identity verification dependency, and we are actively working with the partner involved to restore normal service. We will provide updates here as soon as we have more information. Thank you for your patience while we work to resolve this.
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monitoring Jan 07, 2026, 04:08 PM UTC
Our upstream identity verification provider is reporting signs of recovery, and we are also seeing improved performance in our onboarding and step-up verification flows (document upload, selfie, and motion/liveness verification). While the provider’s systems appear to be stabilising, we are continuing to monitor the situation closely before marking the incident as resolved, to ensure the service remains reliable for all users. A small number of verification attempts may still experience intermittent issues during this recovery period. We will share further updates as we gain confidence in full stability. Thank you for your patience and understanding.
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resolved Jan 07, 2026, 04:39 PM UTC
Our upstream identity verification provider has completed their remediation work and restored normal service. We are now observing healthy performance across our onboarding and step-up verification flows (document upload, selfie, and motion/liveness verification). Thanks for your patience while this issue was being addressed.
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 06:41 AM UTC
- Resolved
- Dec 22, 2025, 11:10 AM UTC
- Duration
- 4h 29m
Affected: Transactions processing
Timeline · 2 updates
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investigating Dec 22, 2025, 06:41 AM UTC
We are currently experiencing reduced approval rates for transactions requiring 3D Secure (3DS) challenges due to an issue with a third-party provider. This may result in more transactions than usual being declined during the authentication process. Our team is actively monitoring the situation together with the provider and will provide updates as soon as more information becomes available.
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resolved Dec 22, 2025, 11:10 AM UTC
The third-party provider has confirmed that the issue impacting 3D Secure (3DS) transactions has been resolved, and processing is now operating normally. We apologize for any inconvenience this may have caused and will continue to monitor the situation.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 01:27 PM UTC
- Resolved
- Nov 18, 2025, 05:18 PM UTC
- Duration
- 3h 50m
Affected: Transactions processingIn-app Curve functionality
Timeline · 4 updates
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identified Nov 18, 2025, 01:27 PM UTC
We’re observing elevated timeouts when processing PayPal payments. PayPal has confirmed the issue is on their side and is working on a resolution. Our systems remain stable and fallback mechanisms are performing as expected, but PayPal transactions may currently fail or be delayed. Please, note that you may find issues while adding Paypal as a funding source in our app.
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identified Nov 18, 2025, 02:47 PM UTC
We are still awaiting a resolution from PayPal. They have confirmed the issue is on their side and are actively working on a fix.
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monitoring Nov 18, 2025, 04:08 PM UTC
We are no longer observing timeouts or failures when processing PayPal transactions. The service appears to be stable again on PayPal’s side. Our systems are functioning normally, and we will keep monitoring closely to ensure continued stability.
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resolved Nov 18, 2025, 05:18 PM UTC
PayPal services have remained stable and all transactions are now processing normally. Monitoring shows consistent performance, and no further impact has been observed. The incident is now fully closed.
Read the full incident report →
Notice September 28, 2025 - Detected by Pingoru
- Sep 28, 2025, 02:46 AM UTC
- Resolved
- Sep 28, 2025, 09:07 AM UTC
- Duration
- 6h 21m
Affected: Transactions processingMobile wallet and wearables (Apple Pay, Google Pay, Samsung Pay, etc)
Timeline · 3 updates
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identified Sep 28, 2025, 02:46 AM UTC
One of our partners will carry out essential maintenance on Sunday 28th of September 2025, between 03:00GMT and 09:00 GMT. This means some Curve functionality might be temporarily unavailable within that timeframe. Apologies for the inconvenience. Please carry a backup card with you during that time.
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monitoring Sep 28, 2025, 05:35 AM UTC
Scheduled maintenance is currently in progress. We will provide further updates as necessary.
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resolved Sep 28, 2025, 09:07 AM UTC
The scheduled third-party maintenance has been successfully completed. All systems are operating normally, and no further impact is expected. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2025, 06:56 AM UTC
- Resolved
- Aug 12, 2025, 07:30 AM UTC
- Duration
- 33m
Affected: In-app Curve functionality
Timeline · 4 updates
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investigating Aug 12, 2025, 06:56 AM UTC
We’ve noticed some customers may have issues while accessing the Curve app. We’re looking into it and are sorry for any inconvenience it’s causing.
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investigating Aug 12, 2025, 07:06 AM UTC
The issue was identified in the communication between Curve and a thrid-party. We are working on a fix.
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investigating Aug 12, 2025, 07:29 AM UTC
The issue has been resolved, and we apologize for any inconvenience this may have caused.
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resolved Aug 12, 2025, 07:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 09, 2025, 12:40 PM UTC
- Resolved
- Aug 09, 2025, 02:23 PM UTC
- Duration
- 1h 43m
Affected: Transactions processing
Timeline · 4 updates
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investigating Aug 09, 2025, 12:40 PM UTC
We’re aware of some issues affecting payment processing at the moment. We’re already looking into it but, we’re sorry to say, some of your purchases may get declined in the meantime.
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identified Aug 09, 2025, 01:10 PM UTC
We have identified that the service degradation is caused by elevated latency from Mastercard, which is leading to intermittent transaction declines. We’ll provide updates as soon as more information becomes available.
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monitoring Aug 09, 2025, 01:37 PM UTC
We are seeing improvements in both transaction declines and latency. We continue to monitor the situation closely.
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resolved Aug 09, 2025, 02:23 PM UTC
The issue has been resolved, and we apologize for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2025, 01:43 PM UTC
- Resolved
- Aug 01, 2025, 03:01 PM UTC
- Duration
- 1h 17m
Affected: Transactions processingMobile wallet and wearables (Apple Pay, Google Pay, Samsung Pay, etc)
Timeline · 4 updates
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investigating Aug 01, 2025, 01:43 PM UTC
We’re currently experiencing service degradation due to issues from our payment acquirer, PayPal. As a result, some transactions may be declined or delayed. Our team is actively monitoring the situation and working with our partners to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We’ll provide updates as soon as more information becomes available.
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identified Aug 01, 2025, 02:10 PM UTC
Service unavailable issues with PayPal, has caused a slight increase in declines. We are working to get you transacting as soon as possible.
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monitoring Aug 01, 2025, 02:18 PM UTC
We are seeing improvement to our transactions. You can follow along on the PayPal status page for when they mark the disruption as back to operational: https://www.paypal-status.com/product/production
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resolved Aug 01, 2025, 03:01 PM UTC
Earlier today some customers were having problems while making payments. Everything’s now back to normal and we’re sorry for any inconvenience caused.
Read the full incident report →
- Detected by Pingoru
- Jun 23, 2025, 01:22 PM UTC
- Resolved
- Jun 23, 2025, 07:30 PM UTC
- Duration
- 6h 7m
Affected: In-app Curve functionality
Timeline · 3 updates
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investigating Jun 23, 2025, 01:22 PM UTC
We are investigating an issue authenticating against the Curve Mobile Application.
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monitoring Jun 23, 2025, 04:05 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 23, 2025, 07:32 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 20, 2025, 05:40 PM UTC
- Resolved
- Jun 20, 2025, 08:16 PM UTC
- Duration
- 2h 36m
Affected: Transactions processing
Timeline · 4 updates
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identified Jun 20, 2025, 05:40 PM UTC
We are currently investigating an issue causing an elevated decline rate (~30%) for card transactions processed through one of our vendors. Transactions routed via this vendor may fail. Our other processing vendor is operating normally, and most customers remain unaffected. Our engineering team is monitoring the situation closely and is working with the impacted vendor to resolve the issue. We will provide updates as more information becomes available.
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monitoring Jun 20, 2025, 06:15 PM UTC
We are observing that transaction decline rates have returned to acceptable levels for the previously affected vendor. The situation appears to be stabilizing, and we will continue to monitor closely to ensure consistent performance. Thank you for your patience.
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monitoring Jun 20, 2025, 07:11 PM UTC
The situation remains stable, and we continue to monitor closely. We will provide further updates if anything changes.
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resolved Jun 20, 2025, 08:16 PM UTC
Transaction decline rates have remained stable and within acceptable levels. We are now marking this incident as resolved. We will continue to monitor as part of our standard operations. Thank you for your patience throughout this incident.
Read the full incident report →
- Detected by Pingoru
- May 28, 2025, 01:15 PM UTC
- Resolved
- May 28, 2025, 12:42 PM UTC
- Duration
- —
Affected: Transactions processing
Timeline · 3 updates
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investigating May 28, 2025, 12:10 PM UTC
We are aware of issues processing transactions that require 3DS authentication. We are looking into the problem, but we're sorry to say, that some of your purchases may be declined in the meantime.
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monitoring May 28, 2025, 12:19 PM UTC
This incident has now been resolved.
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resolved May 28, 2025, 12:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 15, 2025, 02:29 PM UTC
- Resolved
- May 15, 2025, 03:42 PM UTC
- Duration
- 1h 12m
Affected: Transactions processing
Timeline · 2 updates
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monitoring May 15, 2025, 02:29 PM UTC
PayPal are currently experiencing service disruptions on their payment flow. You can follow PayPal's service disruptions here: https://www.paypal-status.com/product/production. We will continue to monitor and keep you updated
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resolved May 15, 2025, 03:42 PM UTC
We have observed a return of service for our PayPal transactions. We apologies for any inconvenience this may have caused.
Read the full incident report →
- Detected by Pingoru
- May 07, 2025, 06:54 PM UTC
- Resolved
- May 08, 2025, 07:31 AM UTC
- Duration
- 12h 36m
Affected: Transactions processing
Timeline · 4 updates
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identified May 07, 2025, 06:54 PM UTC
We’re currently experiencing an issue where users are unable to add new cards to the wallets. This is due to an outage with one of our third-party acquirers. Our team is actively monitoring the situation and working closely with the vendor to restore functionality as quickly as possible. Existing cards and wallet functionality remain unaffected. We’ll provide updates here as soon as we have more information. Thank you for your patience and understanding.
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monitoring May 07, 2025, 08:01 PM UTC
Our third-party vendor has reported a partial recovery of the services affecting card onboarding. While some operations may be starting to return to normal, the issue is not yet fully resolved. We continue to monitor the situation closely and will post another update as soon as full service is confirmed. Thank you for your continued patience.
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monitoring May 07, 2025, 10:27 PM UTC
We’ve observed that the ability to add new credit cards to wallets has returned to normal levels. Our team is continuing to monitor the situation to ensure stability. We’re still awaiting final confirmation from our vendor, and we’ll share another update once the issue is officially resolved. Thank you for your patience throughout this incident.
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resolved May 08, 2025, 07:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2025, 11:52 AM UTC
- Resolved
- Apr 30, 2025, 12:49 PM UTC
- Duration
- 57m
Affected: Transactions processing
Timeline · 3 updates
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investigating Apr 30, 2025, 11:52 AM UTC
We’re aware of some issues affecting the payment processing at the moment. One of our partners is having an issue. We’re already looking into this to mitigate the problem. We are sorry to say, some of your purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.
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monitoring Apr 30, 2025, 11:54 AM UTC
We have moved payment traffic over to another acquirer to process payments. This should mitigate any issues, while our other acquirer gets things up and running. We apologise for any inconvenience caused.
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resolved Apr 30, 2025, 12:49 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 10, 2024, 02:36 AM UTC
- Resolved
- Nov 10, 2024, 02:47 AM UTC
- Duration
- 11m
Affected: Transactions processing
Timeline · 3 updates
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identified Nov 10, 2024, 02:36 AM UTC
One of our partners has needed to carry out essential unplanned maintenance on Sunday, 10rd November 2024 between 02:00 AM GMT and 04:00 AM GMT. This means some Curve functionality might be temporarily unavailable within that timeframe. Apologies for the inconvenience. Please carry a backup card with you during that time.
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monitoring Nov 10, 2024, 02:40 AM UTC
An update from our partner causing this downtime: "We expect a maximum of 90 minutes of downtime during this maintenance window, all calls to the 3DS services will receive a status “U” during this period. Our operations team will closely monitor service performance before, during, and after this maintenance period."
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resolved Nov 10, 2024, 02:47 AM UTC
We are monitoring a return of traffic to our online transactions. We apologise on behalf of our third-party partners for this unplanned maintenance window, and appreciate your understanding. Happy spending!
Read the full incident report →
- Detected by Pingoru
- Sep 22, 2024, 08:29 PM UTC
- Resolved
- Sep 22, 2024, 09:05 PM UTC
- Duration
- 35m
Affected: In-app Curve functionality
Timeline · 4 updates
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investigating Sep 22, 2024, 08:29 PM UTC
We are aware of problems interacting with the Curve Mobile app on both iOS and Android. We are investigating.
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identified Sep 22, 2024, 08:32 PM UTC
We have identified an issue with one of our third parties and are working closely with them to resolve it.
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monitoring Sep 22, 2024, 08:52 PM UTC
Our third party has implemented a fix and we are now seeing normal activity. We will continue to monitor.
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resolved Sep 22, 2024, 09:05 PM UTC
This incident has been resolved. We apologise for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Sep 07, 2024, 10:31 AM UTC
- Resolved
- Sep 07, 2024, 10:40 AM UTC
- Duration
- 9m
Affected: In-app Curve functionality
Timeline · 2 updates
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investigating Sep 07, 2024, 10:31 AM UTC
We are aware of problems interacting with the Curve Mobile app on both iOS and Android. We are investigating.
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resolved Sep 07, 2024, 10:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 02, 2024, 07:23 AM UTC
- Resolved
- Aug 02, 2024, 08:49 AM UTC
- Duration
- 1h 26m
Affected: Transactions processing
Timeline · 2 updates
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identified Aug 02, 2024, 07:23 AM UTC
Our thirdparty Payment Processor has made us aware of some issues affecting Visa cards. We are sorry to say, some of your online and in-store purchases may get declined in the meantime. We apologise for any inconvenience this will cause you.
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resolved Aug 02, 2024, 08:49 AM UTC
Visa have confirmed the connectivity issue is now resolved. With our Payment Processor also confirming to us traffic now looks to be stable. Apologies for any inconvenience this may have caused.
Read the full incident report →
