Resolved after 56 minutes, affecting Transactions processing and Mobile wallet and wearables (Apple Pay, Google Pay, Samsung Pay, etc), on May 12, 2026.
This incident is now resolved. We apologize for the inconvenience this may have caused and appreciate your patience while we worked with our provider to restore service.
Affected components
Update timeline
- investigating May 12, 2026, 06:39 AM UTC
We have identified a third-party service issue that may be affecting transaction processing and card addition to wallet. We are monitoring the situation closely and are in contact with the provider to ensure this is resolved. Updates will be shared here as soon as more information becomes available.
- identified May 12, 2026, 06:52 AM UTC
The third-party service provider has identified the issue and is actively working on a fix. We will provide updates as more information becomes available.
- monitoring May 12, 2026, 06:56 AM UTC
The issue has been mitigated and we are continuing to monitor the situation. We will provide a final update once fully resolved.
- resolved May 12, 2026, 07:35 AM UTC
This incident is now resolved. We apologize for the inconvenience this may have caused and appreciate your patience while we worked with our provider to restore service.
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