Cumulocity incident

Performance Issue | CUMULOCITY.COM

Minor

Resolved after 1 hour 36 minutes, affecting CUMULOCITY.COM (REST API Services) and CUMULOCITY.COM (MQTT API Services) and 1 more, on November 5, 2026.

monitoring Nov 05, 2026, 01:48 AM UTC

We implemented a fix and are currently monitoring the result.

Started: Nov 05, 2026, 12:47 AM UTC
Resolved: Nov 05, 2026, 02:23 AM UTC
Duration: 1h 36m
Detected by Pingoru: Nov 05, 2026, 12:47 AM UTC

Affected components

CUMULOCITY.COM (REST API Services)CUMULOCITY.COM (MQTT API Services)CUMULOCITY.COM (LWM2M API Services)

Update timeline

investigating Nov 05, 2026, 12:47 AM UTC

We observed a performance issue within the Cumulocity platform on the CUMULOCITY.COM environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused.
identified Nov 05, 2026, 12:56 AM UTC

We are continuing to work on a fix for this incident.
monitoring Nov 05, 2026, 01:48 AM UTC

We implemented a fix and are currently monitoring the result.
resolved Nov 05, 2026, 02:23 AM UTC

This incident has been resolved.

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