Resolved after 7 hours 57 minutes, on October 6, 2026.
We implemented a temporary fix, and the platform has stabilized. We will continue working on resolving the root cause in the background. We apologize for the inconvenience..
Update timeline
- investigating Oct 06, 2026, 06:00 AM UTC
We observed a slow response time on MQTT for Cumulocity platform on the EMEA environment. We are investigating the root cause and will inform you as soon as we have further information. We apologize for the inconvenience caused. .
- resolved Oct 06, 2026, 06:26 AM UTC
This incident has been resolved..
- investigating Oct 06, 2026, 10:24 AM UTC
The performance issues and instability reappeared. We're investigating the root cause..
- resolved Oct 06, 2026, 01:57 PM UTC
We implemented a temporary fix, and the platform has stabilized. We will continue working on resolving the root cause in the background. We apologize for the inconvenience..
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