Issue with Employee Data Imports in the EU data centre

Update timeline

1. investigating Nov 12, 2026, 12:41 AM UTC

   We are currently investigating an issue with Employee Data Imports in the EU data centre. This may impact account and employee data admins, and daily sync from HRIS services. At this time, you may experience the following: Blocked employee data imports through HRIS or SFTP syncs Import summaries failing or showing errors Error messages while trying to import employee data files. Our engineers are addressing the cause and currently unblocking impacted accounts. We are working to bring things back to normal as soon as possible. If you'd like to stay updated on our progress, click 'Send Me Updates' at the bottom of this message. Click 'Subscribe to Updates' at the top of the page for all news regarding future issues or upcoming maintenance. *Not sure which data center applies to you? Check your account’s hosting location using this guide.

2. investigating Nov 12, 2026, 01:53 AM UTC

   We are currently investigating an issue with Employee Data Imports. This may impact account and employee data admins, and daily sync from HRIS services. Our engineers have resolved the issue, and are working to unblock impacted accounts. At this time, you may experience the following: Blocked employee data imports through HRIS or SFTP syncs Import summaries failing or showing errors Error messages while trying to import employee data files. Inaccessible User pages We are working to bring things back to normal as soon as possible. If you'd like to stay updated on our progress, click 'Send Me Updates' at the bottom of this message. Click 'Subscribe to Updates' at the top of the page for all news regarding future issues or upcoming maintenance. *Not sure which data center applies to you? Check your account’s hosting location using this guide.

3. resolved Nov 12, 2026, 02:39 AM UTC

   The issue with Employee Data imports in the EU data centre has been resolved. The following will now be working as expected: Admins in the EU data center will be able to import user data files without error. HRIS syncs and SFTP imports will complete processing without issue. If any imports or syncs failed during the duration of this issue, please reattempt the manual import, HRIS sync or SFTP import. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at [email protected] or visit us via live chat by clicking the 'Help' button in the top right-hand corner of your account. Click 'Subscribe to Updates' at the top of the page for all news regarding issues or upcoming maintenance.