Issue with Importing Employee Data in the EU data center

Update timeline

1. identified Nov 11, 2026, 12:45 AM UTC

   We are currently investigating an issue with Employee Data Imports made through HRIS syncs, SFTP import, and manual imports This may impact admins in the EU data center. Impacted users will experience blocked employee data imports, import summaries showing errors, error messages while trying to import employee data files Engineers have been informed of the issue and are currently investigating. We'll be working to return things to normal as soon as possible. Further updates will follow. If you'd like to stay updated on our progress, click 'Send Me Updates' at the bottom of this message. Click 'Subscribe to Updates' at the top of the page for all news regarding future issues or upcoming maintenance. *Not sure which data center applies to you? Check your account’s hosting location using this guide.

2. resolved Nov 11, 2026, 01:02 AM UTC

   The issue with Employee Data imports has been resolved. The following will now be working as expected: Admins in the EU data center will be able to import user data files without error. HRIS syncs and SFTP imports will complete processing without issue. If any imports or syncs failed during the duration of this issue, please reattempt the manual import, HRIS sync or SFTP import. We thank you for your patience as we resolved this issue. If you have any questions, email our Product Support Team at [email protected] or visit us via live chat by clicking the 'Help' button in the top right-hand corner of your account. Click 'Subscribe to Updates' at the top of the page for all news regarding issues or upcoming maintenance. *Not sure which data center applies to you? Check your account’s hosting location using this guide.