Criteo incident

Commerce Growth - Event Tracking Timeline is empty

Resolved after 7 minutes, affecting OneTag - Event Tracking, on August 22, 2025.

resolved Aug 22, 2025, 12:17 PM UTC

Dear customers, The issue impacting Commerce Growth Event Tracking has now been resolved ✅. The Event Timeline is displaying correctly again. We apologize for the inconvenience this may have caused and thank you for your patience while our team worked on a fix.

Started
Aug 22, 2025, 12:10 PM UTC
Resolved
Aug 22, 2025, 12:17 PM UTC
Duration
7m
Detected by Pingoru
Aug 22, 2025, 12:10 PM UTC

Affected components

OneTag - Event Tracking

Update timeline

  1. investigating Aug 22, 2025, 12:10 PM UTC

    Dear users, we are currently experiencing an issue on Commerce Growth Event Tracking that is impacting all advertisers. At this time, the Event Timeline may appear empty. The root cause has been identified, and our technical team is actively working on a fix. We apologize for any inconvenience this may cause and thank you for your patience. We will share an update once the issue is resolved.

  2. resolved Aug 22, 2025, 12:17 PM UTC

    Dear customers, The issue impacting Commerce Growth Event Tracking has now been resolved ✅. The Event Timeline is displaying correctly again. We apologize for the inconvenience this may have caused and thank you for your patience while our team worked on a fix.

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