Creditcall experienced a minor incident on May 23, 2025 affecting First Data Merchant Solutions (Rapid Connect), lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
First Data Merchant Solutions (Rapid Connect)
Update timeline
- investigating May 23, 2025, 09:18 AM UTC
We are currently investigating a service incident impacting settlement on the FiServ/FirstData RapidConnect platform. It is expected funding may be delayed for a subset of merchants. We are investigating and will provide an update shortly.
- identified May 23, 2025, 10:05 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 23, 2025, 10:49 AM UTC
Settlement processing has completed for the merchants previously affected. The service incident is believed to be resolved and we are monitoring the service.
- resolved May 23, 2025, 02:04 PM UTC
This incident has been resolved.