Creditcall experienced a minor incident on June 20, 2025 affecting TSYS (Sierra), lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2025, 10:09 AM UTC
We are currently investigating a potential service incident that may be impacting Mastercard transactions of merchants on the TSYS (Sierra) processor on the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
- identified Jun 20, 2025, 01:42 PM UTC
We have identified the issue impacting Mastercard transactions of merchants on the TSYS (Sierra) processor. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- monitoring Jun 20, 2025, 01:59 PM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Jun 20, 2025, 03:07 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.