Creditcall experienced a critical incident on October 25, 2023 affecting First Data Merchant Solutions (AS2805) (Galaxy), lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
First Data Merchant Solutions (AS2805) (Galaxy)
Update timeline
- identified Oct 25, 2023, 02:56 PM UTC
We have identified an issue affecting transactions for some acquirers/processors. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- monitoring Oct 25, 2023, 03:19 PM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Oct 25, 2023, 03:43 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.