Creditcall experienced a minor incident on November 14, 2023 affecting Global - Authorization Platform and Global - Hosted Payment Page / eKashu, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2023, 11:24 AM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- monitoring Nov 14, 2023, 12:08 PM UTC
Creditcall Engineers have identified and resolved the issue with Test Platform, and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
- resolved Nov 14, 2023, 12:10 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.