Creditcall experienced a minor incident on November 27, 2023 affecting Global - Authorization Platform and Global - Hosted Payment Page / eKashu and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Global - Authorization PlatformGlobal - Hosted Payment Page / eKashuGlobal - Merchant Plugin for 3-D Secure
Update timeline
- investigating Nov 27, 2023, 02:19 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- monitoring Nov 27, 2023, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 27, 2023, 03:32 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.