Creditcall experienced a major incident on March 21, 2024 affecting Global - Terminal Management System for ChipDNA and ChipDNA Mobile, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2024, 03:24 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
- identified Mar 21, 2024, 04:08 PM UTC
We have identified an issue affecting transactions for some acquirers/processors. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- resolved Mar 21, 2024, 06:24 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.