Creditcall experienced a critical incident on April 21, 2024 affecting Moneris Solutions, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2024, 09:35 PM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
- identified Apr 21, 2024, 09:39 PM UTC
We have identified an issue affecting transactions for some acquirers/processors. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- monitoring Apr 21, 2024, 09:58 PM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Apr 21, 2024, 10:18 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.