Creditcall experienced a minor incident on May 31, 2024 affecting Global - Authorization Platform and Global - WebMIS and 1 more component, lasting 6h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Global - Authorization PlatformGlobal - WebMISGlobal - Terminal Management System for ChipDNA and ChipDNA MobileGlobal - SOAP
Update timeline
- investigating May 31, 2024, 09:24 AM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the Creditcall Payment Gateway. Some customers may be experiencing service issues as a result. Our engineers are working to investigate and resolve the issue.
- monitoring May 31, 2024, 10:21 AM UTC
Creditcall Engineers have identified and resolved the issue and will continue to monitor its status. We will provide another update when we have confirmed that it is stable.
- resolved May 31, 2024, 03:44 PM UTC
This incident has been resolved.