Creditcall incident

Service Incident - Worldpay APACS Settlement

Minor Resolved View vendor source →

Creditcall experienced a minor incident on June 18, 2024 affecting Worldpay (APACS), lasting 9h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2024, 08:47 AM UTC
Resolved
Jun 18, 2024, 06:07 PM UTC
Duration
9h 19m
Detected by Pingoru
Jun 18, 2024, 08:47 AM UTC

Affected components

Worldpay (APACS)

Update timeline

  1. identified Jun 18, 2024, 08:47 AM UTC

    We are aware that the daily settlement file sent to Worldpay UK has failed to process. We are working with Worldpay UK to determine the cause of this failure so that funds can be processed as soon as possible. Funding to merchants using Worldpay UK may be delayed due to this issue.

  2. resolved Jun 18, 2024, 06:07 PM UTC

    The daily settlement file that we send to Worldpay UK has now been processed successfully.