Creditcall experienced a minor incident on September 4, 2024 affecting Chase Paymentech (Stratus / Salem), lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2024, 09:33 AM UTC
We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.
- identified Sep 04, 2024, 10:20 AM UTC
We have identified an issue affecting transactions for some acquirers/processors. The appropriate parties have been informed and are working to resolve. An update will be provided shortly.
- resolved Sep 04, 2024, 11:06 AM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.