Creditcall experienced a minor incident on March 9, 2025 affecting Global Payments (APACS), lasting 5h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Global Payments (APACS)
Update timeline
- identified Mar 09, 2025, 09:40 AM UTC
Global Payments have confirmed that they are seeing an increase in latency & decline responses coming back from MasterCard, causing intermittent transaction declines. An update will be provided shortly.
- monitoring Mar 09, 2025, 10:09 AM UTC
We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.
- resolved Mar 09, 2025, 03:12 PM UTC
The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.