Creditcall incident

Service Incident

Critical Resolved View vendor source →

Creditcall experienced a critical incident on May 6, 2025 affecting AIB Merchant Services (APACS) and American Express (APACS) and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 03:00 PM UTC
Resolved
May 06, 2025, 03:58 PM UTC
Duration
57m
Detected by Pingoru
May 06, 2025, 03:00 PM UTC

Affected components

AIB Merchant Services (APACS)American Express (APACS)Barclaycard (APACS)Elavon (APACS)First Data Merchant Solutions (APACS)Global Payments (APACS)Lloyds TSB Cardnet (APACS)Worldpay (APACS)

Update timeline

  1. investigating May 06, 2025, 03:00 PM UTC

    We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result.

  2. monitoring May 06, 2025, 03:19 PM UTC

    We have seen no recent occurrences of this issue and we will continue to monitor in order to confirm resolution. We will provide another update shortly.

  3. resolved May 06, 2025, 03:58 PM UTC

    The previously reported service incident is now resolved and all systems should be back to normal operation. If you continue to have issues, please contact Support.