Cradlepoint experienced a notice incident on March 26, 2026 affecting Account Login / User Interface / API and Endpoint Management and 1 more component, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2026, 09:06 PM UTC
NetCloud Manager is currently experiencing a performance degradation, including user authentication and navigation of various areas of the user interface. Our engineering team is actively working on triaging the issue.
- investigating Mar 26, 2026, 09:35 PM UTC
We are continuing to investigate this issue.
- identified Mar 26, 2026, 10:04 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 26, 2026, 10:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 26, 2026, 10:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 26, 2026, 11:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 26, 2026, 11:56 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 27, 2026, 12:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 27, 2026, 01:00 AM UTC
This incident has been resolved.