Covantis incident

Major Covantis DocCreate Service Interruption Affecting All Users

Major Resolved View vendor source →

Covantis experienced a major incident on January 16, 2026, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2026, 11:47 AM UTC
Resolved
Jan 16, 2026, 12:21 PM UTC
Duration
34m
Detected by Pingoru
Jan 16, 2026, 11:47 AM UTC

Update timeline

  1. investigating Jan 16, 2026, 11:47 AM UTC

    Hello, We're currently investigating an issue on the Covantis DocCreate platform that is affecting all users, preventing them from accepting T&C, and as such not being able to access the platform. End user impact: Users are forced to re-accept Terms and Conditions, however it fails and users can't access the platform. We are treating this with the highest priority and our operations and development teams are currently investigating. If you have any questions you can contact our support team by email at [**[email protected]**](mailto:[email protected])**.** Thank you, The Covantis Support Team.

  2. resolved Jan 16, 2026, 12:21 PM UTC

    Hello, The Covantis DocCreate access issue have been resolved. We're going to do a deep-dive investigation on what happened and to ensure it does not happen again. If you have any questions you can contact our support team by email at [**[email protected]**](mailto:[email protected])**.** Thank you, The Covantis Support Team.