Major Covantis QuickDocs Service Interruption Affecting All Users

Update timeline

1. investigating Mar 06, 2026, 10:54 AM UTC

   Hello, We're currently investigating an issue on the **\[QuickDocs Platform\]** that is affecting **all** users. **The platform is currently intermittently unavailable.** End user impact: **Due to backend problems, users will experience hanging operations, unresponsive buttons, and general platform unavailability.** This issue is being treated with the highest priority. Our Operations and Development teams are actively investigating the cause and working on a solution as quickly as possible. If you have any questions, please contact our support team at [**[email protected]**](mailto:[email protected]). Thank you, The Covantis Support Team.

2. monitoring Mar 06, 2026, 11:29 AM UTC

   Hello, The issue affecting the **\[QuickDocs Platform\]** has been addressed, and a temporary solution has been implemented. Our team is now actively monitoring the situation and working on a permanent solution, to ensure that services remain stable and fully operational. We will provide further updates if necessary, but at this time, the platform is performing as expected. If you have any questions or need assistance, please contact our support team at [**[email protected]**](mailto:[email protected]). Thank you, The Covantis Support Team.

3. resolved Mar 09, 2026, 09:29 AM UTC

   Hello, The issue affecting the **QuickDocs Platform** has been resolved. Services are fully restored and operating as expected. Our team is conducting a detailed review to understand the underlying factors and implement measures to prevent recurrence. Thank you for your patience during this time. If you have any questions or require further assistance, please contact our support team at [[email protected]](mailto:[email protected]). Thank you, The Covantis Support Team.