CourseArc Outage History

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CourseArc had 15 outages in the last 2 years totaling 94h 27m of downtime, averaging 0.6 incidents per month.

There were 15 CourseArc outages since December 7, 2024 totaling 94h 27m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: coursearc.statuspage.io

Minor October 10, 2026

504 errors for some users

Detected by Pingoru
Oct 10, 2026, 03:45 AM UTC
Resolved
Oct 10, 2026, 07:31 AM UTC
Duration
3h 45m
Affected: Application
Timeline · 6 updates
  1. investigating Oct 10, 2026, 03:45 AM UTC

    Some students are reporting issues accessing content and we are looking into it.

  2. identified Oct 10, 2026, 03:51 AM UTC

    Our systems are currently scaling up and should be fully functional in the next 10-20 minutes.

  3. investigating Oct 10, 2026, 04:48 AM UTC

    We are still investigating this incident.

  4. investigating Oct 10, 2026, 06:25 AM UTC

    Load times have improved but are not yet as fast as expected. We are contuing to troubleshoot and monitor.

  5. monitoring Oct 10, 2026, 07:02 AM UTC

    Our systems are stable and we are continuing to monitor closely.

  6. resolved Oct 10, 2026, 07:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 27, 2026

Trouble editing Rich Text Editor fields

Detected by Pingoru
Jul 27, 2026, 02:39 PM UTC
Resolved
Jul 27, 2026, 02:52 PM UTC
Duration
12m
Affected: Application
Timeline · 2 updates
  1. identified Jul 27, 2026, 02:39 PM UTC

    We inadvertently introduced a bug making some Rich Text editor fields for users who have a editing role in CourseArc. We are rolling out a fix ASAP. This bug does not impact student experiences on the platform.

  2. resolved Jul 27, 2026, 02:52 PM UTC

    This has been resolved.

Read the full incident report →

Minor July 9, 2026

Slower than usual load times

Detected by Pingoru
Jul 09, 2026, 02:35 AM UTC
Resolved
Jul 09, 2026, 04:15 AM UTC
Duration
1h 40m
Affected: Application
Timeline · 3 updates
  1. investigating Jul 09, 2026, 02:35 AM UTC

    We are investigating slower than usual load times and will update as soon as possible.

  2. monitoring Jul 09, 2026, 03:40 AM UTC

    We identified and resolved the intermittent performance issue affecting some users. All services are operating normally, and we will continue monitoring as a precaution.

  3. resolved Jul 09, 2026, 02:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

"Error Sorry, no account found here." error message

Detected by Pingoru
Jul 06, 2026, 04:05 AM UTC
Resolved
Jul 06, 2026, 04:18 AM UTC
Duration
13m
Affected: Application
Timeline · 2 updates
  1. investigating Jul 06, 2026, 04:05 AM UTC

    Some users are receiving a "Sorry, no account found here" error message. We are investigating.

  2. resolved Jul 06, 2026, 04:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

AI Service Errors

Detected by Pingoru
Apr 21, 2026, 02:34 PM UTC
Resolved
Apr 21, 2026, 05:27 PM UTC
Duration
2h 52m
Affected: Application
Timeline · 3 updates
  1. investigating Apr 21, 2026, 02:34 PM UTC

    We are investigating some issues with our AI service impacting AI generation of alt text, blocks, and quiz questions. We anticipate we will have fixes completed in the next hour and a half. This only impacts content creators and does not impact students.

  2. identified Apr 21, 2026, 03:07 PM UTC

    The Image Alt text generation is back online and we are working on fixes for other endpoints as well.

  3. resolved Apr 21, 2026, 05:27 PM UTC

    All AI services have been restored. Please reach out to support if you have any trouble.

Read the full incident report →

Minor March 10, 2026

AI API

Detected by Pingoru
Mar 10, 2026, 02:50 PM UTC
Resolved
Mar 10, 2026, 07:51 PM UTC
Duration
5h
Affected: Application
Timeline · 2 updates
  1. identified Mar 10, 2026, 02:50 PM UTC

    We are experiencing intermittent issues with our AI API, so AI features for course creators may not work as expected. We have identified the cause and we are rolling out a fix.

  2. resolved Mar 10, 2026, 07:51 PM UTC

    We have resolved the intermittent issues with the AI API.

Read the full incident report →

Major January 12, 2026

System slowness and increased errors

Detected by Pingoru
Jan 12, 2026, 03:00 PM UTC
Resolved
Jan 12, 2026, 05:31 PM UTC
Duration
2h 30m
Affected: Application
Timeline · 3 updates
  1. investigating Jan 12, 2026, 03:15 PM UTC

    We are investigating system slowness and an increase in 504 Errors.

  2. monitoring Jan 12, 2026, 03:22 PM UTC

    Servers have finished scaling up and we are seeing normal load times again. We are making adjustments to ensure better performance during this timeframe in the future. We are continuing to monitor.

  3. resolved Feb 05, 2026, 05:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2025

Increased load times

Detected by Pingoru
Jul 16, 2025, 04:52 PM UTC
Resolved
Jul 16, 2025, 05:58 PM UTC
Duration
1h 6m
Affected: Application
Timeline · 3 updates
  1. investigating Jul 16, 2025, 04:52 PM UTC

    We are seeing some system slowness and we are currently investigating.

  2. monitoring Jul 16, 2025, 05:03 PM UTC

    Servers have scaled up and we are seeing normal load times again. We are continuing to monitor.

  3. resolved Jul 16, 2025, 05:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 3, 2025

Outage

Detected by Pingoru
May 03, 2025, 04:30 PM UTC
Resolved
May 04, 2025, 12:51 AM UTC
Duration
8h 21m
Affected: Application
Timeline · 3 updates
  1. investigating May 03, 2025, 04:30 PM UTC

    We are currently investigating an outage.

  2. monitoring May 03, 2025, 05:48 PM UTC

    A fix has been implemented as we are continuing to monitor.

  3. resolved May 04, 2025, 12:51 AM UTC

    This incident was resolved and upgrades have been performed to address today's outage.

Read the full incident report →

Minor April 7, 2025

Reports of LTI connection troubles

Detected by Pingoru
Apr 07, 2025, 02:49 PM UTC
Resolved
Apr 07, 2025, 08:08 PM UTC
Duration
5h 18m
Affected: ApplicationEmail Notifications
Timeline · 4 updates
  1. investigating Apr 07, 2025, 02:49 PM UTC

    We have received reports of some students having trouble connecting to content via LTI. We are currently investigating.

  2. identified Apr 07, 2025, 02:56 PM UTC

    We are currently implementing a fix and expecting it to be in place in the next 10 minutes.

  3. monitoring Apr 07, 2025, 03:06 PM UTC

    A fix has been implemented and we are monitoring closely.

  4. resolved Apr 07, 2025, 08:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 24, 2025

Trouble accessing CourseArc content

Detected by Pingoru
Mar 24, 2025, 04:53 PM UTC
Resolved
Mar 24, 2025, 08:20 PM UTC
Duration
3h 27m
Affected: Application
Timeline · 3 updates
  1. investigating Mar 24, 2025, 04:53 PM UTC

    We are investigating reports of having trouble accessing content for some CourseArc instances when accessing using LTI 1.1.

  2. monitoring Mar 24, 2025, 06:53 PM UTC

    This outage was resolved in a few minutes but we are continuing to monitor very closely.

  3. resolved Mar 24, 2025, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 19, 2025

"503 Service Temporarily Unavailable" Error

Detected by Pingoru
Jan 19, 2025, 06:29 AM UTC
Resolved
Jan 21, 2025, 03:53 AM UTC
Duration
1d 21h
Affected: Application
Timeline · 8 updates
  1. investigating Jan 19, 2025, 06:29 AM UTC

    We are investigating a "503 Service Temporarily Unavailable" message that users are seeing.

  2. monitoring Jan 19, 2025, 07:35 AM UTC

    A fix has been implemented and we are closely monitoring.

  3. monitoring Jan 19, 2025, 09:33 PM UTC

    We are seeing "504 Gateway Time-out" errors and are currently investigating.

  4. monitoring Jan 19, 2025, 09:39 PM UTC

    We are continuing to monitor for any further issues.

  5. investigating Jan 19, 2025, 09:39 PM UTC

    We are currently investigating this issue.

  6. monitoring Jan 19, 2025, 10:06 PM UTC

    A fix has been implemented and we are monitoring very closely and making adjustments to ensure reliability going forward.

  7. investigating Jan 20, 2025, 04:33 PM UTC

    Some users are experiencing intermittent 502 errors but they are resolving quickly. Please refresh and try again if you encounter one. We are working on a fix.

  8. resolved Jan 21, 2025, 03:53 AM UTC

    We have addressed the underlying issue causing intermittent errors and this incident has been resolved.

Read the full incident report →

Minor January 19, 2025

Intermittent 502 Bad Gateway errors

Detected by Pingoru
Jan 19, 2025, 02:37 AM UTC
Resolved
Jan 19, 2025, 03:44 AM UTC
Duration
1h 7m
Affected: Application
Timeline · 2 updates
  1. investigating Jan 19, 2025, 02:37 AM UTC

    We are seeing an increase in 502 Bad Gateway errors and system slowness. We are currently investigating.

  2. resolved Jan 19, 2025, 03:44 AM UTC

    We have resolved this issue.

Read the full incident report →