CourseArc experienced a critical incident on October 7, 2025 affecting Application, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 06:07 PM UTC
We are seeing some system slowness and we are investigating.
- investigating Oct 07, 2025, 06:08 PM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2025, 06:14 PM UTC
We have identified the cause of the slowness in our system and we are implementing a fix.
- identified Oct 07, 2025, 06:37 PM UTC
Users will see "Sorry no account found" message while we continue to apply updates.
- identified Oct 07, 2025, 06:56 PM UTC
We are waiting for updates to complete and will update as soon we have more information.
- monitoring Oct 07, 2025, 07:11 PM UTC
A fix has been implemented and we are continuing to monitor.
- identified Oct 07, 2025, 07:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2025, 07:21 PM UTC
We are back up and systems are running smoothly. We are monitoring closely.
- resolved Oct 07, 2025, 08:05 PM UTC
This incident has been resolved and we have implemented several changes to prevent this from re-occurring.