CourseArc incident

"503 Service Temporarily Unavailable" Error

Critical Resolved View vendor source →

CourseArc experienced a critical incident on January 19, 2025 affecting Application, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2025, 06:29 AM UTC
Resolved
Jan 21, 2025, 03:53 AM UTC
Duration
1d 21h
Detected by Pingoru
Jan 19, 2025, 06:29 AM UTC

Affected components

Application

Update timeline

  1. investigating Jan 19, 2025, 06:29 AM UTC

    We are investigating a "503 Service Temporarily Unavailable" message that users are seeing.

  2. monitoring Jan 19, 2025, 07:35 AM UTC

    A fix has been implemented and we are closely monitoring.

  3. monitoring Jan 19, 2025, 09:33 PM UTC

    We are seeing "504 Gateway Time-out" errors and are currently investigating.

  4. monitoring Jan 19, 2025, 09:39 PM UTC

    We are continuing to monitor for any further issues.

  5. investigating Jan 19, 2025, 09:39 PM UTC

    We are currently investigating this issue.

  6. monitoring Jan 19, 2025, 10:06 PM UTC

    A fix has been implemented and we are monitoring very closely and making adjustments to ensure reliability going forward.

  7. investigating Jan 20, 2025, 04:33 PM UTC

    Some users are experiencing intermittent 502 errors but they are resolving quickly. Please refresh and try again if you encounter one. We are working on a fix.

  8. resolved Jan 21, 2025, 03:53 AM UTC

    We have addressed the underlying issue causing intermittent errors and this incident has been resolved.