Countingup experienced a notice incident on March 9, 2020 affecting 📥 Inbound account transfers and 🎉 New account sign up and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2020, 12:07 PM UTC
One of our banking partners is experiencing a degradation of service, this is impacting the following: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.
- monitoring Mar 09, 2020, 12:46 PM UTC
Our banking partner has now resolved the issue. We will continue to monitor the situation and will update this page once we have further information. We apologise again for any inconvenience.
- resolved Mar 09, 2020, 03:15 PM UTC
We can confirm that this issue has been resolved and service has returned to normal.