Countingup incident
Provider Outage affecting Outbound Faster Payments
Countingup experienced a notice incident on March 12, 2020 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2020, 09:23 AM UTC
One of our banking providers is experiencing technical difficulties, this is affecting the processing of outbound faster payments, which may be delayed. You will still be able to receive inbound faster payments sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Mar 12, 2020, 09:28 AM UTC
Please note that this might also impact inbound faster payments. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- monitoring Mar 12, 2020, 09:34 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 12, 2020, 09:41 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 12, 2020, 09:41 AM UTC
This incident has been resolved.