Countingup incident

Provider Outage affecting Faster Payments

Critical Resolved View vendor source →

Countingup experienced a critical incident on May 12, 2020 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 11h 22m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2020, 10:59 PM UTC
Resolved
May 13, 2020, 10:22 AM UTC
Duration
11h 22m
Detected by Pingoru
May 12, 2020, 10:59 PM UTC

Affected components

📥 Inbound account transfers📤 Outbound account transfers

Update timeline

  1. identified May 12, 2020, 10:59 PM UTC

    One of our banking providers is experiencing technical difficulties. This is affecting the processing of inbound faster payments, which are being reversed back to the sender, and outbound faster payments, which are currently being queued as they cannot be sent. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. identified May 13, 2020, 05:46 AM UTC

    Our banking provider is continuing to experience intermittent problems affecting faster payments. Some payments in are now succeeding, but not all. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  3. monitoring May 13, 2020, 06:48 AM UTC

    Our banking provider has now implemented a fix for the problems affecting Faster Payments. We are continuing to monitor for any further issues.

  4. resolved May 13, 2020, 10:22 AM UTC

    This incident has been resolved.