Countingup experienced a minor incident on August 25, 2020 affecting 📥 Inbound account transfers and 🎉 New account sign up and 1 more component, lasting 6h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2020, 09:52 AM UTC
We are seeing degraded performance in the app and features accessed from it. Our team is investigating.
- identified Aug 25, 2020, 10:39 AM UTC
We've identified the cause of the degraded performance, and and our team is investigating potential workarounds.
- monitoring Aug 25, 2020, 11:32 AM UTC
We have a workaround in place and our customers should see performance returning to normal. We are continuing to monitor our systems and will provide further updates as needed.
- resolved Aug 25, 2020, 03:58 PM UTC
We have continued to monitor our systems, and everything is functioning normally. We apologise for any inconvenience caused by this incident.