Countingup experienced a minor incident on September 7, 2020 affecting 🎉 New account sign up and 📱 Countingup app, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
🎉 New account sign up📱 Countingup app
Update timeline
- investigating Sep 07, 2020, 12:22 PM UTC
Due to a technical issue, we are currently unable to send any SMS verification codes for applicants opening an account with us. This also impacts any existing account holders who wish to change their mobile number. We are investigating the cause and will update you shortly.
- identified Sep 07, 2020, 01:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 07, 2020, 02:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2020, 03:03 PM UTC
This incident has been resolved.