Countingup experienced a major incident on February 24, 2021 affecting 💰 Cash deposits, lasting 6h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 24, 2021, 10:28 AM UTC
One of our banking partners is experiencing a degradation of service, this is impacting the following: - Cash Deposits via PayPoint Other Countingup app features are not impacted. We are working with the banking partner to identify the issue and resolve this as quickly as possible. We apologise for any inconvenience and will update this page once we have further information.
- monitoring Feb 24, 2021, 12:14 PM UTC
Our banking provider has implemented a fix and cash deposits via PayPoint should now be available. We will continue to monitor the situation and apologise again for any inconvenience.
- resolved Feb 24, 2021, 04:36 PM UTC
This incident has been resolved.