Countingup experienced a major incident on March 13, 2021 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 2h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2021, 09:27 AM UTC
One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. Between 07:43 and 08:42 outbound account transfers will have failed, and the funds returned to accounts. Outbound account transfers can now be made from the Countingup app again, but these will be delayed and so will not immediately show for the recipient. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Mar 13, 2021, 09:43 AM UTC
Our provider has now informed us that this incident is affecting both inbound and outbound account transfers through the faster payments scheme. Between 07:43 and 08:07 outbound account transfers will have failed, and the funds returned to accounts. Outbound account transfers can now be made from the Countingup app again, but these will be delayed and so will not immediately show for the recipient. Inbound account transfers have been failing since 07:43, with the funds being returned to the sender. We are working with our provider to resolve this as soon as possible and apologise again for any inconvenience caused.
- monitoring Mar 13, 2021, 11:15 AM UTC
Our provider has identified the issue affecting account transfers and this has been resolved. Inbound account transfers will now succeed. There is a backlog of outbound account transfers still to be processed. We will continue to monitor the situation and provide a further update once the backlog has been processed.
- resolved Mar 13, 2021, 12:19 PM UTC
The backlog of outbound account transfers has now been processed. This incident has now been resolved. We apologise for any inconvenience caused.