Countingup incident
Provider outage affecting outbound account transfers
Countingup experienced a major incident on June 2, 2021 affecting 📤 Outbound account transfers, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
📤 Outbound account transfers
Update timeline
- investigating Jun 02, 2021, 04:19 PM UTC
One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- monitoring Jun 02, 2021, 04:53 PM UTC
Our provider has now implemented a fix for this issue, we continue to monitor the situation and apologise for any inconvenience caused.
- resolved Jun 02, 2021, 07:24 PM UTC
This incident has been resolved.