Countingup experienced a major incident on June 9, 2021 affecting 📥 Inbound account transfers and 🎉 New account sign up and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2021, 12:06 PM UTC
One of our providers is experiencing technical difficulties, this is affecting: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Jun 09, 2021, 12:09 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 09, 2021, 12:45 PM UTC
Our provider has identified the problem and implemented a fix. All features should now be functioning normally. We will continue to monitor the situation and apologise for any inconvenience caused.
- resolved Jun 09, 2021, 01:40 PM UTC
This incident has been resolved.