Countingup incident
Provider outage affecting inbound account transfers
Countingup experienced a major incident on June 13, 2021 affecting 📥 Inbound account transfers, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2021, 07:16 AM UTC
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. Transfers sent to your Countingup account are being delayed. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- resolved Jun 13, 2021, 07:26 AM UTC
This incident has been resolved, all delayed inbound account transfers should now have been received. We apologise for any inconvenience caused.