Countingup incident

Provider outage affecting account transfers

Critical Resolved View vendor source →

Countingup experienced a critical incident on July 6, 2021 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2021, 05:10 PM UTC
Resolved
Jul 06, 2021, 08:25 PM UTC
Duration
3h 15m
Detected by Pingoru
Jul 06, 2021, 05:10 PM UTC

Affected components

📥 Inbound account transfers📤 Outbound account transfers

Update timeline

  1. investigating Jul 06, 2021, 05:10 PM UTC

    One of our providers is experiencing technical difficulties, this is affecting the processing of account transfers through the faster payments scheme. These issues started around 17:31. Outbound account transfers are failing, with funds being returned to Countingup accounts. Inbound account transfers are failing, with the funds being returned to the sender. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. monitoring Jul 06, 2021, 05:28 PM UTC

    Our provider has now resolved this issue, and both inbound and outbound account transfers should now be functioning normally. We will continue to monitor the situation and apologise for any inconvenience caused.

  3. resolved Jul 06, 2021, 08:25 PM UTC

    This incident has been resolved.