Countingup incident
Provider outage affecting outbound account transfers
Countingup experienced a minor incident on September 27, 2021 affecting 📤 Outbound account transfers, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2021, 08:38 AM UTC
One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Sep 27, 2021, 08:46 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 27, 2021, 08:49 AM UTC
Our provider has identified the issue affecting account transfers and this has been resolved. Outbound account transfers will now succeed. We will continue to monitor the situation and apologise for any inconvenience caused.
- resolved Sep 27, 2021, 09:23 AM UTC
This incident has been resolved.