Countingup incident

Provider outage affecting inbound account transfers

Countingup experienced a minor incident on September 28, 2021 affecting 📥 Inbound account transfers, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started: Sep 28, 2021, 03:05 PM UTC
Resolved: Sep 28, 2021, 04:36 PM UTC
Duration: 1h 30m
Detected by Pingoru: Sep 28, 2021, 03:05 PM UTC

Affected components

📥 Inbound account transfers

Update timeline

investigating Sep 28, 2021, 03:05 PM UTC

One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
monitoring Sep 28, 2021, 04:13 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 28, 2021, 04:36 PM UTC

This incident has been resolved.