Countingup incident

Provider outage affecting inbound account transfers

Minor Resolved View vendor source →

Countingup experienced a minor incident on September 30, 2021 affecting 📥 Inbound account transfers, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2021, 03:09 PM UTC
Resolved
Sep 30, 2021, 05:36 PM UTC
Duration
2h 27m
Detected by Pingoru
Sep 30, 2021, 03:09 PM UTC

Affected components

📥 Inbound account transfers

Update timeline

  1. investigating Sep 30, 2021, 03:09 PM UTC

    One of our providers is experiencing technical difficulties, this is affecting the processing of inbound account transfers through the faster payments scheme. You will still be able to make outbound account transfers from the Countingup app. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. investigating Sep 30, 2021, 04:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 30, 2021, 05:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2021, 05:36 PM UTC

    This incident has been resolved.