Countingup experienced a minor incident on November 23, 2021 affecting 📥 Inbound account transfers and 🎉 New account sign up and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2021, 08:51 AM UTC
One of our providers is experiencing intermittent technical difficulties, this will be affecting: - Inbound and Outbound bank transfers. - New account sign up. - Card related features (activate, freeze/thaw, get PIN) in the Countingup app. - Display of new transactions in the Countingup app will be delayed. Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- monitoring Nov 23, 2021, 10:39 AM UTC
Our provider has implemented a fix to restore service and we are monitoring the results. We apologise for any inconvenience caused.
- resolved Nov 23, 2021, 12:30 PM UTC
This incident has been resolved.