Countingup incident

Provider outage affecting outbound account transfers

Countingup experienced a major incident on November 26, 2021 affecting 📤 Outbound account transfers, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started: Nov 26, 2021, 05:03 PM UTC
Resolved: Nov 26, 2021, 07:17 PM UTC
Duration: 2h 13m
Detected by Pingoru: Nov 26, 2021, 05:03 PM UTC

Affected components

📤 Outbound account transfers

Update timeline

investigating Nov 26, 2021, 05:03 PM UTC

One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. Outbound account transfers are currently delayed. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
monitoring Nov 26, 2021, 06:52 PM UTC

The backlog of delayed payments is currently being processed.
resolved Nov 26, 2021, 07:17 PM UTC

Our provider identified the issue affecting account transfers and this has been resolved. We apologise for any inconvenience caused.