Countingup incident

Provider outage affecting inbound and outbound account transfers

Notice Resolved View vendor source →

Countingup experienced a notice incident on January 25, 2022 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2022, 08:29 AM UTC
Resolved
Jan 25, 2022, 11:42 AM UTC
Duration
3h 13m
Detected by Pingoru
Jan 25, 2022, 08:29 AM UTC

Affected components

📥 Inbound account transfers📤 Outbound account transfers

Update timeline

  1. monitoring Jan 25, 2022, 08:29 AM UTC

    One of our providers has experienced technical difficulties, this affected the processing of inbound and outbound account transfers through the faster payments scheme. Between 05:30 and 08:11 customers will have seen an error message when attempting to make an outbound account transfer from the Countingup app. Inbound account transfers were delayed, and will not have shown on customer's accounts until after 08:11. Our provider has now resolved this issue and we are continuing to monitor the situation. We apologise for any inconvenience caused.

  2. resolved Jan 25, 2022, 11:42 AM UTC

    This incident has been resolved.