Countingup incident
Provider outage impacting payments and cards
Countingup experienced a major incident on May 9, 2022 affecting 📥 Inbound account transfers and 🎉 New account sign up and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2022, 06:08 PM UTC
One of our providers is experiencing technical difficulties, this is affecting: - Inbound transfers - New account sign up - Card related features (activate, freeze/thaw, get PIN) in the Countingup app - Display of new transactions in the Countingup app will be delayed - Card payments (contactless, chip & PIN, and online) - Cash withdrawals - Cash deposits Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- identified May 09, 2022, 06:36 PM UTC
Our provider has identified the issue and is working to restore normal operations. - Card payments, Cash withdrawals and Cash deposits are now operational. - Inbound account transfers, New account sign up, and Card related features (activate, freeze/thaw, get PIN) in the Countingup app continue to be affected. - Display of new transactions in the Countingup app will still be delayed Other Countingup app features are not impacted. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- monitoring May 09, 2022, 08:37 PM UTC
Our provider has now resolved the issue and services have returned to normal. We are continuing to monitor the situation and apologise for any inconvenience caused.
- resolved May 09, 2022, 09:39 PM UTC
This incident has been resolved.