Countingup incident
Provider outage affecting inbound and outbound account transfers
Countingup experienced a critical incident on August 19, 2022 affecting 📥 Inbound account transfers and 📤 Outbound account transfers, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2022, 08:27 AM UTC
One of our providers is experiencing technical difficulties, this is affecting the processing of inbound and outbound account transfers through the faster payments scheme. Customers will have seen an error message when attempting to make an outbound account transfer from the Countingup app. Inbound account transfers are being delayed, and will not show on customer's accounts. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.
- investigating Aug 19, 2022, 09:38 AM UTC
Inbound Faster Payments are now processing. Our provider is still experiencing technical difficulties and is continuing to investigate the issue with outbound Faster Payments.
- investigating Aug 19, 2022, 10:27 AM UTC
Outbound payments are now being processed again. We are actively monitoring and will provide an update once everything is fully processed.
- resolved Aug 19, 2022, 10:41 AM UTC
This incident has been resolved.