Countingup incident

Provider outage affecting outbound account transfers

Major Resolved View vendor source →

Countingup experienced a major incident on September 25, 2022 affecting 📤 Outbound account transfers, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2022, 06:43 PM UTC
Resolved
Sep 25, 2022, 07:04 PM UTC
Duration
20m
Detected by Pingoru
Sep 25, 2022, 06:43 PM UTC

Affected components

📤 Outbound account transfers

Update timeline

  1. investigating Sep 25, 2022, 06:43 PM UTC

    One of our providers is experiencing technical difficulties, this is affecting the processing of outbound account transfers through the faster payments scheme. You will still be able to receive inbound account transfers sent to your Countingup account. We are working with our provider to resolve this as soon as possible and apologise for any inconvenience caused.

  2. investigating Sep 25, 2022, 06:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 25, 2022, 06:51 PM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 25, 2022, 07:04 PM UTC

    This incident has been resolved.