Countingup experienced a major incident on January 5, 2023 affecting 🎉 New account sign up and 📱 Countingup app, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 05, 2023, 01:09 PM UTC
We are currently unable to send SMS to verify mobile numbers or to provide links to download the app. This will impact those trying to signup and those who try to change their registered mobile number. We are investigating this issue and will provide further updates. SMS sent to confirm new account transfer recipients are not impacted by this issue. We apologise for any inconvenience caused.
- monitoring Jan 05, 2023, 03:21 PM UTC
A fix for this issue has now been implemented and SMS should now be sent correctly. We will continue to monitor the situation and apologise for any inconvenience caused.
- resolved Jan 05, 2023, 04:32 PM UTC
This incident has been resolved.